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Frequently Ask Questions
How many staff members care for each resident?
What type of training does your care staff complete?
Are staff trained to care for residents with memory loss or Alzheimer’s?
Staff has a deep knowledge of dementia , memory loss and Alzheimer’s and we meet monthly to continue in house training on all of the aspects.
Are staff onsite 24/7?
Can staff administer medications, and what is that process like?
Do you have nurses on staff?
Do you have an in-house physician?
What type of security and safety measures do you have in place?
Do you have experience with Alzheimer’s? Parkinson’s? Diabetes? (or the specific diagnosis of your loved one)
The staff at ERAH has ongoing in house training and has access to many valuable materials and resources pertaining to specific diagnosis of all of our residents.
Do you complete an assessment prior to moving in?
What types of apartments are available?
We offer private and shared bedrooms. All other areas of the facility are common use areas.
What is the monthly cost per apartment or the differences in price?
The prices range from $ 3000.00 to $ 5000.00 , depending on situations
What is your waitlist policy?
ERAH does normally have a waitlist but situations change on a daily basis and we encourage you to check back as often as you like. The Administrator also checks in with all families on the waitlist on a bi weekly basis to check the status of your situation and let you know the status of the facilities situation.
Can I meet another family with a loved one in the community?
We would be happy to talk to other family members about meeting with a potential family member
Do you have transportation for doctor’s appointments?
At this time we do not personally transport residents to appointments. The facility has a contract with the volunteer transportation through the local Office of the Aging and we have a local bus system that is more than happy to pick up and drop back off at the facility. The volunteer transportation is of no charge and the bus system runs between 2 and 4 dollars.
Do you have an activity calendar?
The facility has music players that come in once or twice a month , the local SPCA is happy to bring animals over for the residents to enjoy and a daily activity schedule consists of many different activities depending on the season , the non-traditional holidays and the traditional holidays. Arts and crafts are offered as well as bingo and other games.
What additional services are available if the care or personal needs change while living here?
The staff at ERAH assists with all Activity of daily living services
What is your billing policy?
To make it as simple as possible, the monthly rent for a room at ERAH is withdrawn between the 1st and the 5th of the month ( depending on what day you choose) from a checking or savings account. Note: This is the only form of payment accepted at the facility at this time.
Are there added fees for services or activities?
The monthly rent includes all costs except for prescriptions and incontinence products.
Do you offer hospice and end of life care?
ERAH has a great rapport with our local hospice and if the time arises we will guide you into the right direction for your loved one.
7731 East Road Lowville, NY 13367
M-F: 8am - 5pm
S-S: 9am - 4pm